Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS GOVERN ALL USE OF THE CANDLETROPICSWEBSITE, INCLUDING THE PURCHASE OF PRODUCTS THROUGH THE CANDLETROPICS.COM AND POSTING COMMENTS AND REVIEWS ON THE CANDLETROPICS.COM. BY USING CANDLETROPICS.COM, YOU AGREE THAT THESE TERMS AND CONDITIONS TOGETHER WITH THE PRICE AND PURCHASE INFORMATION PROVIDED AT THE TIME OF PRODUCT PURCHASE REPRESENT THE ENTIRE AGREEMENT CONCERNING THE USE OF THE CANDLETROPICS.COM AND THE PURCHASE OF CANDLETROPICS PRODUCTS, AND THAT THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR PROPOSAL, REPRESENTATION, OR UNDERSTANDING WITH RESPECT TO CANDLETROPICSPRODUCTS. NO OTHER COMMUNICATION WILL BE CONSTRUED AS, OR CONSTITUTE, A WAIVER OF THESE TERMS AND CONDITIONS OF USE, OR ACCEPTANCE OF ANY ADDITIONAL TERMS, CONDITIONS OR SPECIFICATIONS, AND CANDLETROPICS HEREBY OBJECTS TO ANY SUCH ADDITIONAL OR CONTRARY TERMS, CONDITIONS OR SPECIFICATIONS.

CandleTropics Global Terms & Conditions

  1. CUSTOMERS. All CandleTropics Company (CandleTropics) customers must be at least 18 years old and legally able to agree to these Terms and Conditions, and must provide and update accurate registration information.
  1. ACCESS. You will choose a username (email address) and password to use in establishing and accessing a CandleTropics customer account. Your account will allow you to purchase products from CandleTropics and to post comments and reviews on CandleTropics.com. You must not share your username and password with any other party. You assume responsibility for any unauthorized use of your username or password, and you must promptly inform CandleTropics of any actual or suspected unauthorized use.
  2.  USE CONTENT. You will have no rights to use of content of any material, images, text or images found on CandleTropics.com. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents or the Site.
  3. SECURITY. You agree not to interfere, disrupt, or attempt to interfere or disrupt the operation of the CandleTropics.com or of the networks connected to CandleTropics.com, and to abide by all security policies adopted by CandleTropics. You acknowledge and agree that, for security purposes, CandleTropics may monitor your account and your access to and use of CandleTropics.com. CandleTropics may at any time terminate or suspend your access to CandleTropics.com as CandleTropics considers appropriate or necessary in its sole discretion for security reasons, as a result of non-payment, any alleged or suspected breach of these Terms and Conditions, or to protect intellectual property. CandleTropics may also impose limits on certain features and functions of CandleTropics.com, or restrict your access to CandleTropics.com without notice or liability.
  4. CUSTOMER CONTENT. You may post comments and reviews on CandleTropics.com (Customer Content), subject to the rules established by CandleTropics, as those rules might change from time to time. You must not post any Customer Content that is offensive, profane, indecent, obscene, threatening, abusive, libelous or illegal. Your Customer Content must not violate, plagiarize or infringe the rights of others, and you will indemnify CandleTropics and hold CandleTropics harmless from all losses, claims, damages and expenses arising from your Customer Content. You grant CandleTropics a perpetual, worldwide, irrevocable, royalty-free license, with the right to grant sublicenses, to (i) modify and create derivative works based upon your Customer Content, and (ii) reproduce, display and distribute your Customer Content, modified versions of your Customer Content and derivative works based upon your Customer Content. CandleTropics may, but is not obligated to review Customer Content prior to, or at any time after the Customer Content is first displayed by CandleTropics. CandleTropics may refuse to display, and may at any time cease the display of any Customer Content. No display of any Customer Content is a waiver of CandleTropics’s right to cease the display of that Customer Content. CandleTropics’s right to review, refuse and cease the display of Customer Content is not an assumption by CandleTropics of any responsibility for Customer Content.
  5. THIRD PARTY WEBSITES. CandleTropics might provide links to websites operated by others. If you use those websites, you will leave CandleTropics.com. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. CandleTropics makes no warranty or representation regarding any linked website, the information appearing on those websites or any of the products or services described on those websites. CandleTropics does not endorse, the information appearing on those websites or any of the products or services described on those websites.
  6. REVIEWS AND COMMENTS. CandleTropics.com includes information provided by other CandleTropics customers, such as comments and product reviews. CandleTropics is not in any way responsible for such information and does not warrant its accuracy. Your use of that information is at your own risk.
  7. TRANSACTIONAL DATA. “Transactional Data” means all information collected by CandleTropics, or to which CandleTropics has access, that relates to the products you purchase and your use of CandleTropics.com. You grant CandleTropics a perpetual, worldwide, irrevocable, royalty-free license, with the right to grant sublicenses, to (i) use Transactional Data in any manner for CandleTropics’s internal business purposes, including the provision of products and services to CandleTropics customers and other third parties, (ii) prepare and distribute reports and analyses of Transactional Data, provided that such reports and analyses do not disclose your identity, and (iii) distribute and disclose Transactional Data that is de-identified and aggregated with other data, and grant third parties rights use and analyze such data for their internal business purposes.
  8. INTELLECTUAL PROPERTY. You acknowledge and agree that all information and content that you access or that is made available to you through CandleTropics.com, including, but not limited to, information, text, graphics, trademarks, logotypes, data and data compilations, is the property of CandleTropics, its customers or its suppliers. United States and international trademark, copyright and other intellectual property right laws protect that information and content.
  9. DISCLAIMER OF WARRANTIES. ALL CANDLETROPICS’S PRODUCTS AND SERVICES THAT ARE PROVIDED THROUGH CANDLETROPICS.COM ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE.” CANDLETROPICS MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND WITH RESPECT TO SUCH PRODUCTS OR SERVICES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WHICH CANDLETROPICS HEREBY EXPRESSLY DISCLAIMS. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THESE EXCLUSIONS ON IMPLIED WARRANTIES MAY NOT APPLY TO YOU.

CANDLETROPICS DOES NOT GUARANTEE THAT YOUR ACCESS TO CANDLETROPICS.COM WILL BE UNINTERUPTED OR ERROR-FREE, OR THAT INFORMATION OR OTHER CONTENT OBTAINED THROUGH CANDLETROPICS.COM WILL BE USEFUL OR THAT IT WILL SATISFY YOUR REQUIREMENTS. CANDLETROPICS WILL NOT BE LIABLE FOR ANY DELAY, DOWN TIME, OR OTHER FAILURE OF PERFORMANCE.

  1. LIMITATION OF LIABILITY. CANDLETROPICS WILL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF, OR RELATING TO, CANDLETROPICS.COM OR CANDLETROPICS PRODUCTS OR ANY OTHER PERFORMANCE UNDER, OR PURSUANT TO THESE TERMS AND CONDITIONS (INCLUDING LIABILITY FOR NEGLIGENCE) EXCEPT FOR THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF CANDLETROPICS.IN NO EVENT WILL CANDLETROPICS’S LIABILITY OF ANY KIND (A) INCLUDE ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES, EVEN IF CANDLETROPICS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE, OR (B) EXCEED $100.SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATION OR EXCLUSION HEREIN MAY NOT APPLY TO YOU.
  2. INTERNATIONAL ORDERS. At this time, CandleTropics does not accept or process orders from outside of the United States. We apologize for any inconvenience.
  1. ASSIGNMENT. CandleTropics may assign its rights and obligations under these Terms and Conditions without your consent. You may not assign any of your rights and obligations under these Terms and Conditions without the prior written consent of CandleTropics.
  1. GOVERNING LAW. These Terms and Conditions will be interpreted and construed in accordance with the laws of the State of California. Any action arising out of, or relating to, this Agreement may be brought in courts situated in California, and you consent to the jurisdiction of such courts.
  1. GENERAL. If any of these Terms and Conditions conflict with any applicable statute or rule of law, the affected Terms and Conditions will be deemed inoperative. If any part of these Terms and Conditions is held illegal, void or ineffective, the remaining portions will remain in full force and effect. No failure by either party to take any action or assert any right under these Terms and Conditions will be deemed to be a waiver of that right in the event of the continuation or repetition of the circumstances giving rise to that right.
  2. FRAUD CONTROL. To protect our customers from Internet fraud, CandleTropics reserves the right to refuse to ship orders submitted with untraceable or disposable email addresses or invalid phone numbers or any potential customer who has been found to be abusive of our website or other service.
  3. SALES TAX. CandleTropics collects sales tax on all orders being shipped within the state of California. Sales tax is calculated, based upon local California sales tax. There is no tax collected on orders shipped outside of the state of California.
  4. Links to Third Party Sites CandleTropics.com may provide links to third party sites for your interest and convenience. The inclusion of these third party sites does not imply that we endorse these sites or companies or that we are responsible for the Content, Privacy Policies or Terms of Service of any linked site. We encourage you to read the Privacy Policies and Terms of Service of any sites that you visit.

Privacy Statement

This statement discloses the privacy policies and practices of The CandleTropics Company (CandleTropics). Your use of CandleTropics.com indicates your acceptance of the provisions in this Privacy Policy.

  1. INFORMATION CANDLETROPICS COLLECTS AND USES

INFORMATION YOU PROVIDE TO US
CandleTropics collects information from you when you register to post comments or reviews on CandleTropics.com. In addition, you might provide information to CandleTropics if you choose to participate in CandleTropics programs and events.

PERSONAL INFORMATION COLLECTED ON CANDLETROPICS.COM IS USED IN SEVERAL WAYS

to provide you with information or to ask you to participate in surveys about products, services, news and events.
to allow you to posts comments and reviews.
to aggregate information in order to understand general user trends.
to allow carefully selected third parties to provide you with information or offer you their products as described below.

OTHER INFORMATION CANDLETROPICS COLLECTS

In addition to the information CandleTropics collects when you register to post comments and reviews on CandleTropics.com, CandleTropics uses various methods to collect certain other kinds of information, including:

Cookies
Referrers
IP addresses
System information Your Participation in CandleTropics programs and events

COOKIES

A ‘cookie’ is an element of data that a website like CandleTropics.com can send to your browser, which may then store it on your computer system. It can be used to provide you with a tailored user experience. Cookies are used to better personalize the content you see. Some CandleTropics.com pages use cookies. This is done with aggregated information combining data on multiple anonymous users so that CandleTropics can improve your experience when visiting CandleTropics.com. CandleTropics may use the information to understand your preferences. Cookies will also store information from forms that you complete on CandleTropics.com. Next time you visit, the cookies will save you the trouble of re-entering this information.

We treat any personal information in a cookie with the same confidentiality as the information CandleTropics obtains when you purchase something through CandleTropics.com. CandleTropics does not require that you accept cookies, however, and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

REFERRERS

A ‘referrer’ is the information passed along by a web browser that references the web URL you linked from. Referrers are automatically collected by the CandleTropics web server and used by CandleTropics to identify the websites referring traffic to CandleTropics download pages and to present appropriate content to CandleTropics potential customers. Referrer information is tabulated by CandleTropics on an aggregated basis to identify general trends and traffic patterns.

From time to time, CandleTropics may enter into agreements with content partners that require CandleTropics to count the number of product downloads and/or product sales stemming from referrals from a content partner website. This information is collected, used and aggregated by CandleTropics to fulfill the reporting requirements of those agreements. This information may also be combined with referrer information and tabulated on an aggregated basis to identify general trends and traffic patterns. Information you provide to CandleTropics, including personal information and referring URLs, is collected in CandleTropics web server logs and customer database.

IP ADDRESSES

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. They are automatically collected by CandleTropics web server.

SYSTEM INFORMATION

System information CandleTropics collects might include, among other things, the type of web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your web browser when you are connected to a website and is used by CandleTropics only for broad demographic statistics and trending.

YOUR PARTICIPATION IN CANDLETROPICS PROGRAMS AND EVENTS

In certain circumstances CandleTropics might collect information in other ways. This might occur if you connect to CandleTropics.com through Facebook or another indirect manner. In some cases if you connect to CandleTropics.com through your mobile device, CandleTropics might collect information from your mobile device. We might adopt other means to collect information in the future. Generally, the circumstances under which we will use other means to collect information will be limited to special events and programs, and the information we collect through those means will also be limited. We will tell you when we adopt such other means to collect information, the information we collect through those means, and the use we might make of that information. You will have the opportunity to choose not to have any information about you collected through such other means.

  1. INFORMATION CANDLETROPICS COLLECTS AND SHARES WITH OTHERS

At times, CandleTropics must disclose relevant information about CandleTropics customers to CandleTropics business partners. For example, when customers use a credit card, the customer’s credit card number is submitted to the credit institution for normal, routine processing. CandleTropics might also need to disclose certain information to CandleTropics contractors, so that they may perform services for us. CandleTropics requires such contractors and business partners to keep your information confidential. CandleTropics may disclose personal information to such contractors and business partners without additional notice.

CandleTropics may also disclose to others the information collected by CandleTropics regarding your access and use of the CandleTropics.com, provided that it is that is de-identified and aggregated with other data. As described above, in limited circumstances we may collect and use information in ways different from or additional to those described in this Privacy Policy. When we do, we will tell you how we will collect that information, the information we collect, and the use we might make of that information. In these cases, you will have the opportunity to choose not to have any information about you collected or used in a manner that is not described in this Privacy Policy.

  1. How to Update and Correct Personal and Account Information

CandleTropics strives to keep accurate records of the information collected in the registration process and CandleTropics will promptly update CandleTropics records when you update your information at CandleTropics.com. It easy and simple to update your information:

On every page in the top right is a My Account If not signed in to your account, click My Account or Sign In from the drop-down to sign in.
Once signed in, clicking on My Account will allow you to edit your account information. Users can view and update your account information, including email address or password, order history, billing address, shipping address book, wish list, and preference center.

  1. Communications to CandleTropics Customers

From time to time, CandleTropics may provide information and special offers to you. CandleTropics will communicate with you by email unless you tell us you do not wish to receive emails from us.

  1. Contact Us

Please contact us directly at customer-service@CandleTropics.com with any Privacy Policy questions or comments you may have.

  1. Governing Law.

This Privacy Policy will be interpreted and construed in accordance with the laws of the State of California. Any action arising out of, or relating to, this Agreement may be brought in courts situated in California, and you consent to the jurisdiction of such courts.

  1. Changes to CandleTropics Privacy Policy

CandleTropics’s use of the information you provide to CandleTropics, or that CandleTropics collects about you, is subject to the Privacy Policy in effect at the time the information is provided or collected. However, CandleTropics may change this Privacy Policy. You should check CandleTropics.com frequently for changes to the CandleTropics Privacy Policy.

Refund and Returns Policy

  1. Order Cancellation: To cancel an order, access your account page which shows your order history. If we have not yet processed your most recent order, you’ll be able to cancel or edit your order by clicking the designated button. If the order has been shipped, the issue will be handled as return as defined below.
  1. Product Descriptions: CandleTropics attempts to be as accurate as possible. However, CandleTropics does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by CandleTropics itself is not as described, your sole remedy is to return it in unused condition for a replacement or refund as outlined below. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).”
  1. Defective Item Return: We make every effort to ensure all of our products are high-quality and consistently made. If you receive what you consider a defective item, simply return the unused portion of the item to us within 30 days. Upon receipt of the return we will either issue a replacement or a refund at our discretion.
  1. Unwanted Item Return: Should you decide after receiving an item that you do not want to keep it, you may return the item unused and in it’s original packaging within 15 days and we will issue you a refund when we receive the item. A 20% restocking fee will be deducted from your refund.
  1. Refunds: When we deem necessary, a refund will be processed for your returned item or order. Refunds will be processed and depending on your banking institution, could take up to 5 days to complete. Refunds will only be issued to you via the payment method you paid with.